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Information in these corona times

Booking conditions during the pandemic

Bookings received from 2020-06-18

  • If the authorities introduces a recommendation from travel, after you have made your booking, you may cancel free of charge (apart from an adminstrative fee of 40 EUR) from 14 days before departure (but not before, as the authorities advice may change before that) and free re-booking (apart from an adminstrative fee of 40 EUR) up to 14 days before departure.
  • Otherwise, our normal travel conditions and cancellation policy apply. We recommend to sign our cancellation cover that applies to illness before departure.

Bookings received from 2020-03-13 to 2020-06-17

  • Free rebooking up to 14 days prior to departure.
  • Open purchase up to 30 days before departure departures in 2020. Open purchase means that you will receive all your money back (apart from an adminstrative fee of 40 EUR) upon cancellation.
  • If the authorities advise against travel, you can cancel free of charge (apart from an adminstrative fee of 40 EUR) within 14 days before departure. 

Bookings received before 2020-03-13

  • Normal cancellation terms and conditions apply.
  • If the authorities advise against travel, you can cancel free of charge (apart from an adminstrative fee of 40 EUR) within 14 days before departure.
  • If you feel worried we can if possible help you re-booking to a later date for an adminstrative fee of 40 EUR.

 

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Contact us
Address:
HorseXplore
Norra Catalinagränd 17
183 68 TÄBY
Sweden